By completing your purchase, you agree to the following terms and conditions:
1. Refund Policy
- MacKinnon Media, Inc. Refund Policy: We offer a 100% Money Back Guarantee on many product purchases. However, the guarantee varies based on the type of product you have purchased. The specific refund policy for each product can be found on the course sales page from which you made your purchase.
Refunds by Product Type:
- Danielle MacKinnon School Live Webinar Courses: Each ongoing live webinar course has a specific add/drop date, which can be found on your course dashboard. To receive a full refund, requests for cancellations must be submitted through the designated channel by the stated add/drop date. Refund requests made after the add/drop date will not be honored. Additionally, we do not process refund requests submitted via social media or alternative email channels. For most live webinar courses, the add/drop date is five (5) days after the first live lesson. Please check your specific course details for the exact deadline.Note: If you purchased the 101+/102+ package, the refund deadline for the full package is five (5) days after the first lesson of 101.
- Danielle MacKinnon School Instant Access Masterclasses: Due to the nature of the content being immediately available, we cannot offer refunds for Instant Access courses.
- Be Open Membership Community: In the Be Open Community, you have full control over your account. We do not offer refunds or prorates for Be Open memberships. You are responsible for canceling your membership. If you choose to cancel, you will continue to have access until the last day of your paid period. To cancel, log in to Danielle’s network at https://daniellemackinnon.mn.co and look for “How can I review/modify/cancel my Be Open Membership?” under Resources -> FAQs.
- Instant Access Long-Term Courses: For Instant Access courses with dripped content, we offer a 100% refund if you inform us within 5 days of your purchase that you would like to drop the course. Follow the instructions in your dashboard to properly complete your refund request.
- Non-MacKinnon Media, Inc. Purchases: We cannot offer refunds on any live courses, webinars, or events handled by other vendors. If your purchase pertains to a course or event provided by a third-party vendor, please contact that vendor directly for any refund inquiries.
2. Subscription and Recurring Payments
- Membership Products: All memberships to Danielle’s Be Open Community are recurring subscriptions. By purchasing a membership, you agree that payments will continue on a regular basis until you cancel. You are responsible for managing your subscription via your account dashboard or by contacting our customer service team at customerservice@daniellemackinnon.com for assistance.
- Non-Refundable Membership Fees: Once a membership payment is processed, it is non-refundable. This includes the first and any subsequent recurring payments.
3. Chargebacks and Disputes
- Chargebacks: We take chargebacks seriously and will provide evidence of the purchase and terms of service to the relevant financial institutions to defend against any chargeback attempts. By completing the checkout process, you agree to the terms of service, including the non-refundable nature of the membership subscription and course purchases.
4. Access to Products
- After purchasing a course or membership, you will receive immediate access to the content. This access is personal and non-transferable.
- For memberships, access will continue until the subscription is canceled as per the terms outlined above.
5. Terms of Use and Modifications
- We reserve the right to modify or update our Terms and Conditions at any time. Any changes will be reflected on this page, and it is your responsibility to review these terms periodically.
Updated August 7, 2025